What are the benefits of registration?
By registering with House Exchange you will gain access to all of the search options and contact details of the properties already registered with the web site. This covers a wide geographic area and a number of other Housing Association tenants and a large pool of properties to swap with
What size property can I have?
When we offer properties through the transfer list of via local housing registers we only offer the size of the property that you need to house everyone who lives with you on a permanent basis. However with House Exchange we will agree to the exchange if the property is the
correct size or that you will have one spare bedroom,(not all landlords will do this so you may need to check their policy). We will not agree to an exchange where you would be overcrowded.
Why are my login details not emailed back to me?
This is for security reasons. We need to be sure that you are who you say you are. This is to protect you and to ensure that our website is not misused.
I don't have access to a computer how can I register?
If you don't have a computer you can get a friend or member of your family to register you and to do online searches. Alternatively you can use a public access computer such as in your local library or internet cafe. If you cannot access the internet don't worry you can fill in a paper application form, which can be obtained from your local office, or we can complete it on your behalf and also we will send details of any matches to you.
What happens when I have found a suitable match?
Whilst we will try and process your application quickly this process does take time to complete. You will need to be realistic about the time it will take for you to be able to move. Once you have informed us in writing that you want the exchange to go ahead and we will confirm within 42 days if the exchange can proceed.
We will need to inspect your property and you will be asked to put right any damages BEFORE the exchange goes ahead. Your rent account will need to be up to date. The landlord of the other property will do the same and both landlords will then exchange reports.
If the exchange is agreed we will contact you to agree a convenient date to move. We will only refuse an exchange in limited circumstances and will give you clear reasons why.
What can I do if I am unhappy with the way my exchange is being dealt with?
We hope that everything will go smoothly but if you are unhappy with the way your exchange is being handled you should firstly speak to the Housing Officer concerned and following that refer to Hyde’s complaints procedure.
What is a three way exchange?
A three way exchange is useful where you have found someone to swap with but they don’t want to move in to your property. If you can find someone to complete the loop this is what is know as a three way swap. To search for a possible three way swap you will first need to
register.
Why can’t I join this scheme?
This scheme is aimed at general needs tenants on Assured or Secure tenancy agreements. You may not be able to make use of this scheme in some circumstances, such as:
- There are special conditions attached to your current home that restrict who can move into the property
- Your home has been identified as needing major works or for sale
- You have an Assured Shorthold tenancy
- You live in supported housing (this does not include Sheltered housing)
If we decide that you are not able to join this scheme, we will write to you giving a full explanation.
Are there any other reasons why I may not be eligible to register?
Yes there are a number of reasons that may prevent Hyde from agreeing to register your application on the web site such as:
- Rent arrears – where a notice or Court action is in process
- No access has been given for the annual gas safety inspection
- Anti social behaviour – where notice or court action is in process
What if I you don’t use the web site for 3 months
Your application will be automatically deleted if you do not use the web site for 3 months. If you are still interested in searching for a match then you wil have to re register. It is important to keep the database up to date with applicants that are keen to swap and this is one of the best ways to do this