Privacy & Cookies Policy
This Privacy Policy and Website Terms of Use explains our relationship with you in relation to this website. The Privacy Policy sets out how we use and protect any personal information that you give us when you use this website. If you have any questions about the Privacy Policy or Terms of Use or do not agree with it, please contact us before using this website.
We may change this Privacy Policy and Website Terms of Use from
time to time by updating this page. You should check this page from
time to time to ensure you are happy with any changes.
What information do we collect?
You can browse this website without giving us any information.
However, in order to use the House Exchange service you will need
to register and give us certain information about yourself:
- your name and contact information, including your email
address;
- your address and other information about your current
property;
- details regarding the new property you are seeking.
What do we do with the information we
collect?
We use this information to register you as a user of the House
Exchange service and to facilitate your use of the service. As
such, some of this information will be made available online to
other users of the service, who may be tenants of local councils or
other registered social landlords who participate in the scheme. We
also use the information you provide in the administration of the
system. We may contact you in connection with the service by
telephone, post or email.
With whom do we share this
information?
We will share your information with other users of the House
Exchange service, in order to facilitate exchanges. Other than this
we will not transfer, disclose, sell, distribute or lease your
personal information to third parties, other than: to the support
teams of the other councils, housing organisations and registered
social landlords who participate in the House Exchange service;
where we have your permission to do so; where we are required to do
so by law. We will not transfer any personal information outside
the EU in accordance with the Data Protection Act 1998.
How to get copies of or amend the
information we have collected
You may request a copy of the personal information which we hold
about you under the Data Protection Act 1998. To make a subject
request please write to the Data Protection Manager.
If you think any information we have about you is incorrect or
incomplete, please write or e-mail us and we will correct or update
this as soon as possible.
Security
We are committed to ensuring that your information is secure. In
order to prevent unauthorised access or disclosure we have put in
place suitable physical, electronic and managerial procedures to
safeguard and secure the information we collect on
line.
Cookies
To make this site simpler to use, we sometimes place small files
on your computer. These are known as cookies, almost all websites
do this too. Cookies have many uses and most are not damaging to
your privacy, all of the cookies used on this web site fall into
that category. We do not use cookies that collect or transfer your
personal data to other web sites for advertising or any other
purpose.
Cookies are used on this site purely to improve services for you
through, for example:
- enabling a service to recognise your device so you don't have
to give the same information several times during one task
- recognising that you may already have given a username and
password so you don't need to do it for every web page
requested
- measuring how many people are using the site, so it can be made
easier to use and there's enough capacity to ensure it is fast
enough
We use Google Analytics to measure how many people use this
site. We do this to make sure the site is meeting users' needs and
to understand how we could improve it.
Google Analytics stores information about what pages you visit,
how long you are on the site, how you got here and what you click
on. We do not collect or store any personal information (e.g. your
name or address) so this information cannot be used to identify who
you are. We also do not allow Google to use or share our analytics
data.
The following cookies are used by Google Analytics:
- _utma stores a randomly generated number for 2 years
- _utmb stores a randomly generated number for 30 minutes
- _utmc stores a randomly generated number until you close your
browser
- _utmz stores a randomly generated number and anonymous
information on how the site was reached (e.g. direct or via a link
or a search) for 6 months
The following cookie is used to store 'remember me' login
details:
- house-exchange stores auto-login detail for 3 months, this is
renewed each time you log in to the site.
The following cookie is used to provide normal website
functions:
- asp.net_sessionid stores a randomly generated number until you
close your browser
If you do not wish to accept any cookies on to your machine you
can disable them by adjusting the settings on your browser. However
this is likely to adversely affect the functionality of websites
you visit.
To learn more about cookies please Click
here.
For more information, please contact:
Data Protection Manager
Circle Housing Group
6 Central Avenue
St Andrews Business Park, Norwich
NR7 0HR
Email: dataprotection@circle.org.uk
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