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Terms & Conditions

The Privacy Policy and Website Terms of Use govern our relationship with you in relation to this website. The Privacy Policy sets out how we use and protect any personal information that you give us when you use this website. If you have any questions about the Privacy Policy or Terms of Use or do not agree with it, please contact us before using this website.

We may change the Privacy Policy and Website Terms of Use from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.


Your use of this website and our intellectual property rights


This website and all the materials contained in it are protected by intellectual property rights, including copyright, and either belong to us or are licensed to us to use. Materials include, but are not limited to, the design, layout, look, appearance, graphics and documents on the website, as well as other content such as the database of users' names and personal information.

You may not copy, redistribute, republish or otherwise make the materials on this website available to anyone else without our consent in writing.

You may print or download materials from this website for your own personal use.

We may modify, withdraw or deny access to this website at any time.


Our liability to you


These terms and conditions do not exclude our liability (if any) to you for:

  • personal injury or death resulting from our negligence;
  • fraud;
  • any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

We do not guarantee that this website will be compatible with all or any hardware and software which you may use. We do not guarantee that this website will be available all the time or at any specific time. We reserve the right to withdraw or modify this website at any time.

Given the nature of the House Exchange service, we cannot warrant that all of the data held is accurate.

We are only liable to you for losses which you suffer as a result of a breach of these terms and conditions by us. We are not responsible to you for any losses which you may incur which were not a foreseeable consequence of us breaching these terms and conditions, for example if you and we could not have contemplated those losses before or when you access this website. Our liability to you shall not in any circumstances include any business losses that you may incur, including but not limited to lost data, lost profits or business interruption.


Your liability to us


In using this website and service, you warrant that any data you enter is both true and accurate, and that the information either relates to you or that you have the permission of the person to whom it relates to enter it. Should any of the information change in the future; you agree to update the corresponding information on the system accordingly.


Information on this website


The information on this website is provided to allow you to learn about and use the House Exchange service. Whilst we try to ensure the information contained on the website is accurate and up to date, we cannot be responsible for any inaccuracies in the information. We recommend that you take further advice or seek further guidance before taking any action based on the information contained on this website. Our liability to you as explained above remains unaffected by this.


How House Exchange operates


Free if your landlord is a partner
Landlords can subscribe to House Exchange giving their tenants completely free access to the system. If your landlord subscribes to House Exchange you can choose them at point of registration and they will approve your application.

Pay Directly
You can pay directly to access the system using paypal or a debit/credit card and this gives you complete access to the system.

The cost is:
  • 3 Months - £6.99
  • 6 Months - £9.99
  • Until I move - £19.99
All sales are final
House Exchange services are instantly available once payment has been made and therefore we have a strict no refund policy. If you choose 'Pay with my PayPal Account', you must click the link in the Paypal form to return to House Exchange to ensure your registration is properly processed. We will not accept responsibility for you not being able to access our service if you do not click on this link. If there is a problem or if you experience any difficulty in accessing the service please contact us.

Free to advertise
Advertise your home and view available matches. You will not be able to see contact details nor will the other matches be able to see your contact details. However others will be able to let you know they are interested in a home swap.

Linking


We may link to other websites which are not within our control. We are not responsible for these websites in any way. It is your responsibility to check the terms and conditions and privacy policy on any other website which you visit.

You may not link to this website from another website without our consent in writing.


Contracting online


Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship with you or anyone else, except for these terms and conditions which govern the relationship between us in relation to your use of the website.

If you make a contract with a third party who is named or referred to on this website, it is your responsibility to ensure that you are comfortable with the terms of that contract and to take legal advice if necessary. We offer no guidance, opinion or endorsement in respect of any of the properties on this website, and you must satisfy yourself as to their adequacy.


Governing Law and Jurisdiction


The formation, existence, construction, performance, validity and all aspects whatsoever of these terms and conditions or of any term of these terms and conditions will be governed by the law of England and Wales (and Scottish law where applicable).

The English and Welsh courts (or Scottish courts where applicable) will have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.       

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Find your new home


House Exchange offers an unrivalled service allowing tenants to search immediately for housing options across the whole of the UK.
  • Lots of participating landlords
  • Fast real-time searches
  • Immediate email alerts
  • Easily affordable
  • UK wide
If you want to know more start by registering for a home swap.
Circle Anglia Norwich Norfolk Website Design by 101

Close User Help

Tenant Enquiry

If you have any queries relating to using the House Exchange website please email support@houseexchangedirect.org.uk and we will be happy to help you.

Landlords

If you would like some information on joining the House Exchange service then please email Landlords@houseexchange.org.uk

News & media

We're happy to help with any media enquiries. If you'd like to use any of our photos, featured case studies or ask us to comment about anything interesting, we'd love to help. Please contact us at pressoffice@circle.org.uk