You have found a property you like but it's not a direct match?

To make this easier for you, we have provided a guide below to help you build and manage a chain of properties. 

You will have the option to create either a 'Three-way swap - Simple' or a 'Multi-way swap - Advanced'. We recommend you choose the three-way option first as this is the simplest chain to create.

Please note: You can create more than one chain to give you a selection of options. 

We always list available direct matches first; but we also provide you with a list of adverts which you can use to create these chains. 

 How to create a 'Three-way swap - Simple'

Step 1. Click on 'My Matches'
Step 2. Scroll down to the properties listed under 'The following adverts are not Direct Matches, but follow your search criteria as multi swap matches'
Step 3. Find a home you are interested in, and open the advert by clicking on the image
Step 4. To begin the multi-swap process, you must add it by clicking the button 'Add to favourites' 
Step 5. You will now need to click the button 'Add multi-swap'
Step 6. A box will appear 'Create a new multi-swap'. From here you can give each multi-swap you create a name for easy reference. The 'Swap Type' will automatically select a three-way swap option first. Once completed, click on the button 'Create multi-swap' 

Please note: The platform will carry out an automated search to find a property that matches between you and your target home. If properties are matched, please continue the following steps.
If a three-way swap isn't available, please go to 'How to create a 'Multi-way swap - Advanced' detailed below. 

Step 7. Find a property that meets the requirements of the people currently living at the home of your choice. You can do this by checking under the 'Looking for' section
Step 8. You've found a property that looks like it fits the criteria - click on the button 'Select this property' 

Please note: 
A message will pop up saying 'Congratulations on finding a successful three-way swap!' 

Step 9. You can now get in touch to tell the other households about this chain to see if they would be interested. Click on the button 'Send a message' on each property advert in the chain

Please note: If you find that one of the parties is not interested you can select the button 'Remove property' and search for a replacement for your three-way chain. 

 How to create a 'Multi-way swap - Advanced' when a three-way swap wasn't available 

A message will be displayed: 'Sorry we didn't find any results. Don't worry, just because there isn't a direct match, there might be a multi-swap.'

Step 7. Click on the button 'Convert to multi-swap'
Step 8. To start matching properties click on the button 'Find match for above property' 

Please note: You know a three-way swap isn't available, so you need to create a chain that contains 4 or more properties.

Step 9. Find a property that meets the requirements of the people currently living at the home of your choice. You can do this by checking under the 'Looking for' section
Step 10. You've found a property that looks like it fits the criteria - click on the button 'Select this property' 
Step 11. A green box will appear to say it's a 'Successful match', you now need to search for a property that could complete this chain
Step 12. To continue matching properties click on the button 'Find match for above property' 

Please note: The platform will always try and find a direct match between properties. If unsuccessful a message will be provided 'These properties don't match'. If successful, it will display the message 'Congratulations for finding a multi-way swap!'

You need to invest the time to look at each advert to try and get a successful match. Remember that you can remove and add new properties at any time to enable you to find the shortest chain.

Step 13. You have found a complete chain! You can now get in touch to tell the other households about this chain to see if they would be interested. Click on the button 'Send a message' on each property advert in the chain

Please note: If you find that one of the parties is not interested you can select the button 'Remove property' and search for a replacement for your multi-swap.

To access your multi swaps next time you login, select 'Favourites & Multi Swaps' from the top menu 

 

Privacy | Terms | Accessibility

House Exchange is a joint initiative between Clarion Housing Group and 101Smart Ltd.

Clarion Housing Group Limited is a charitable registered society (Reg No 28038R).
Registered with the Regulator for Social Housing (Reg No LH4087) VAT No (675 646 394).
Registered office: Level 6, 6 More London Place, Tooley Street, London SE1 2DA.

101 Smart Ltd is a registered limited company in England (Reg No 5294196).
Registered office: Unit 15 Beech Avenue, Taverham, Norfolk NR8 6HW.