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Familiarise youself with the Clarion mutual exchange process

Curious about the process for when you’ve found someone to swap homes with? Read the below flowchart which explains the process and what happens at each step of the mutual exchange journey.  

Make sure to look at the frequently asked questions for any further queries you may have. 

If your question has not been answered on the mutual exchange process or frequently asked questions, please contact Clarion:  

Live Chat: 

The Clarion Virtual Assistant is here to help answer your questions 24/7.  

The Live Chat service can put you in touch with one of our trained advisors during our opening hours. 

Just go to myclarionhousing.com and click on “chat with us” 

Phone: 

0300 500 8000  

Clarion's phone lines are open from 8:30am -5pm Monday to Friday (10am - 5pm on Wednesdays). 



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House Exchange is a joint initiative between Clarion Housing Group and 101Smart Ltd.

Clarion Housing Group Limited is a charitable registered society (Reg No 28038R). Registered with the Regulator for Social Housing (Reg No LH4087) VAT No (675 646 394). Registered office: Level 6, 6 More London Place, Tooley Street, London SE1 2DA.

101 Smart Ltd is a registered limited company in England (Reg No 5294196). Registered office: Unit 15 Beech Avenue, Taverham, Norfolk NR8 6HW.